Great question, and the perfect place to start. It all comes down to knowing your café and how you’ll use the machine. Here are the key things to think about:

• How busy will your café be? The number of coffees you serve daily helps determine machine size and speed.
• How many baristas will be working? More baristas usually means you’ll need more group heads. A dual boiler machine also helps if you want to steam milk and pull shots at the same time, ideal for keeping up during the morning rush.
• How much bench space do you have? Make sure you measure your counter, machines, grinders, and milk stations all take up room.
• Power supply: Some machines need just a standard outlet (10amp), others require more, it’s good to know before installation.
• Plumbing: Decide if you want a plumbed-in machine or one that runs on a tank, both have pros and cons.

You’re not alone! Here’s a quick breakdown of some common terms you’ll see in the coffee world:

• Boiler rate: How quickly your machine can heat water (faster boiler rate) = quicker recovery between shots.
• Group head: The part of the machine where you lock in the portafilter, most commercial coffee machine have 2 or 3. (aka where the espresso magic happens).
• Dual boiler: Machines with separate boilers for brewing and steaming. This lets you do both at once without temp drops.
• Shot timer: Tracks the time your espresso is extracting so you can dial it in perfectly.
• Pressure profiling: Lets you adjust water pressure during extraction, for total control over flavour.

Still not sure? Just ask. We’re here to explain the tech stuff and help you feel confident every step of the way.

High-performance machines may require anything from a 15 Amp connection up to 40 Amp single-phase power. Before booking installation, always speak with your technician to confirm your available power supply is suitable for your machine.

To keep your machine performing at its best, wipe down the steam wand after every use, flush the group heads regularly, and rinse your portafilters throughout the day. At the end of each day, backflush the machine with water, and use backwash powder every few days for a deeper clean. Regular servicing with your technician is also recommended to help prevent unnecessary breakdowns and keep everything running smoothly.

Great question and one we hear a lot. Here’s a quick guide:

Common signs your machine might need professional servicing:

• Steam pressure is lower than usual
• Water is leaking or dripping when it shouldn’t
• It’s taking longer to heat up or recover between shots
• Unusual noises or vibrations

Common signs you might just need to adjust your settings:

• Espresso tastes sour, bitter, or inconsistent
• Shots are running too fast or too slow
• Crema is thin or patchy

We offer both brand new and pre-loved, barista-ready equipment. No duds, no maybes, just high-performing, quality gear from trusted global brands, thoroughly tested and ready to go.

Absolutely. We stock a tight range of café essentials, just grinders and tampers, tried and tested. Whether you’re building from scratch or levelling up, we’ve got your core gear covered.

Pre-loved gear has been previously used but fully inspected and serviced by our team. It’s a great way to get premium equipment at a friendlier price point, no surprises, just solid gear that’s ready to work.

We’ve curated our bundles to make choosing easier based on your café’s pace and setup. Just monitor how many coffees your pumping out and pick a bundle that matches. Still not sure? Get in touch and we’ll help match you with the perfect gear.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We’re based in Australia and ship worldwide! Shipping is calculated at checkout and will vary depending on your location and order size.

We can recommend our trusted installation companies depending on your location. Just select "installation request" when ordering and we’ll confirm if it’s available in your area.

Yes! Whether you’re operating from a café or your garage, we’ll ship directly to your door. Just make sure someone is available to receive the delivery.